Privacy Policy

Lock Shop Warehouse Limited (“Lock Shop Warehouse”) is totally committed to protecting the privacy of our site visitors and customers. The Lock Shop Warehouse team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you become a member of the Lock Shop Warehouse.

All Lock Shop Warehouse members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us click on the “unsubscribe” link in any email communications which we might send you.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. Cookies are used on this site to keep track of the contents of your shopping cart, store delivery addresses and keep track of any customisations viewers make to their shopping experience. You can turn off cookies within your browser but you will be unable to place orders or benefit from the other features that use cookies.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. The Lock Shop Warehouse uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at [email protected]

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

Contacting us

Lock Shop Warehouse Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which the Lock Shop Warehouse holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Lock Shop Warehouse team, who will be delighted to answer any questions you may have.

You can either contact customer service

Or, write to us at:

24 New Upperton Road
Eastbourne
East Sussex
BN21 1NU
United Kingdom